Sometimes we need a little assistance in understanding how to use a product or service.

Check out the  SUPRA® eKEY® Customer Support Resource Page.

Once on the resource page, you’ll find helpful tools and information to support your eKEY experience, including the eKEY Resource Guide, a list of common error codes, and a collection of quick how-to videos. 

Below are some key features to help you get started with Supra. Scroll down to explore our featured video tutorials.

How to open an eKEY^®  box

How to Set up an Agent Safety Alert

Agent Alert is a convenient feature built into Supra’s keys, providing peace of mind for agents anywhere they carry their Supra wireless key. With the press of a button, agents have a simple and discreet method to send an alert message to priority contacts. The message and up to three contacts are set up in advance. Holding the alert button automatically sends the message to the contacts.

How to obtain an Authorization Code

Click here for directions on obtaining an authorization code if you get a new phone or reinstall the app.
(This only applies to members who already have activated their Supra eKEY^® service.)

How to manage your payment

Once activated, eKEY users can manage their account information and make payments directly in the eKEY app.  Click here for instructions.

Need help?  Contact Supra support at 877-699-6787.